When a refund is possible
Refunds are not made for services provided in full. A refund is possible if the contractor cannot perform the service within the agreed terms, and the customer does not agree to new terms, or if the customer made a request before the start of work.
How to submit an application
The application can be submitted through the contact form on the website, by phone in the contact section or by e-mail to the company's address. To confirm the payment, you need the date, amount of the payment, the name of the payer and the method of payment.
Refunds are made within 7 banking days after confirmation of the fact of payment and payment data.
Warranty obligations
The warranty is performed in accordance with the concluded contract and the warranty card, which is issued after signing the Act of acceptance and transfer.
What the warranty covers
- mechanical integrity of materials, stability of paints and shape of the ceiling - 12 years;
- sufficient tension, fixation of installed lamps and additional structures - 2 years;
- free elimination of defects, if they arose within the warranty and the customer followed the rules of operation.
Terms of use
- maintain room temperature from +5C to +50C;
- in case of flooding, turn off the power grid and call a contractor, do not drain the water yourself;
- do not repair the ceiling yourself or use an unauthorised third party;
- do not install additional light or change tapes without approval, if ceiling dismantling is required;
- do not touch the membrane with sharp objects and do not use aggressive chemicals.